Hair Assessment + Tailored Plan

Booking Policy

To ensure a smooth and fair experience for all patients, the following policies apply to every booking: 1. Consultations A consultation is required before all treatments. Fees vary by consultation type and may be partially redeemable. Medical history must be updated every 12 months via our Intake Form. 2. Deposits A deposit is required to secure all appointments. Deposits are deducted from your treatment cost. 3. Cancellations & Rescheduling 48+ hours’ notice: deposit fully refundable. Less than 48 hours: deposit non-refundable (may be transferred once). No-shows: deposit forfeited. 4. Late Arrivals Arriving more than 15 minutes late may result in your appointment being cancelled and the deposit lost. Please arrive 10 minutes early for paperwork. 5. Treatment Suitability All treatments require a clinical assessment. If unsuitable for a treatment, your deposit can be refunded or transferred to another service. 6. Children & Under-18s Due to medical equipment, no children or under-18s are permitted in treatment rooms. We do not treat anyone under 18. 7. Packages & Courses Packages are valid for 6 months from purchase. Sessions are non-refundable and non-transferable. Finance options may be available. 8. Payment Plans & Finance Klarna via Stripe is available for eligible treatments (£250+). In-house monthly payment plans are available for select packages. Treatments can only be carried out in line with instalment progress. 9. eGift Cards Valid for 12 months. Include 10% added value. Non-refundable and cannot be used toward deposits or finance plans. 10. Clinic Rights MPower Clinic may refuse treatment or amend policies, prices, or services at any time.