Privacy Policy
Last Updated: September 1st 2025
MPower Clinic (“we”, “us” or “our”) operates www.mpowerclinic.co.uk www.mpowerclinic.com
(the “Website”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or interact with our Website or services.
By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.
1. Information We Collect
We may collect the following types of information:
Personal Information – including your name, email address, phone number, medical history where relevant to treatment, and any details you voluntarily provide via consultation forms, bookings, or communication with us.
Technical Information – including IP address, browser type, device information, and usage data (such as pages visited and session duration).
Transaction Data – purchase history, invoices, and payment records when you book or purchase treatments with us.
2. How We Use Your Information
We use your data to:
Provide and operate our medical aesthetic services.
Process bookings and payments securely.
Respond to enquiries and deliver personalised treatment advice.
Send updates, promotions, and clinic news (you may opt out anytime).
Improve Website functionality and client experience.
Comply with UK law, including medical, tax, and accounting obligations.
3. Legal Basis for Processing
We process personal data under the following lawful bases:
Contract – to fulfil services you have requested or booked.
Consent – where you have opted in to receive marketing communications.
Legal Obligation – to comply with healthcare regulations and other requirements.
Legitimate Interests – for clinic management, service improvement, and fraud prevention.
4. Data Storage & Security
Our Website and client data are stored securely on GDPR-compliant servers, protected by firewalls and industry-standard encryption. Direct payments are processed through PCI-DSS-compliant gateways (e.g. Visa, MasterCard, American Express).
We retain personal data only as long as necessary to provide our services and meet legal requirements, unless a longer retention period is required by law.
5. Sharing Your Information
We will only share your data with:
Service providers (e.g. hosting, payment processors, secure booking platforms).
Professional partners supporting our clinic operations (e.g. medical or IT support).
Regulatory bodies where legally required.
Potential business partners, investors, or buyers in the event of a restructure.
We will never sell your personal data to third parties.
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain types of processing.
Withdraw consent for marketing communications.
Request data portability.
To exercise these rights, please contact us at info@mpowerclinic.co.uk
7. Cookies & Tracking
We use cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content. You can manage cookie preferences in your browser settings.
Learn how to control cookies here:
Firefox
Google Chrome
Safari (macOS)
Safari (iOS)
Android
To opt out of Google Analytics tracking, visit: http://tools.google.com/dlpage/gaoptout
8. ICO Registration
MPower Clinic is registered with the Information Commissioner’s Office (ICO).
Registration Number: ZB950381
Data Protection Contact:
Dr Mäla Jheinga
Email: info@mpowerclinic.co.uk
If you are dissatisfied with our response to a data protection query, you may contact the ICO directly:
Website: https://ico.org.uk
Helpline: 0303 123 1113
9. International Data Transfers
If your data is transferred outside the UK, we will ensure it is protected with adequate safeguards, such as UK-approved standard contractual clauses.
10. Children’s Privacy
Our Website and services are not intended for individuals under 18. We do not knowingly collect their data. If you believe we have, please contact us for removal.
11. Links to Other Websites
Our Website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy, please email us at info@mpowerclinic.co.uk