Clinic Terms and Conditions

At MPower Clinic, we strive to provide a safe, fair and consistent service for every patient.

By booking an appointment, purchasing a treatment, package, plan or eGift card, you agree to the following Terms & Conditions.

1. Consultations

a. General Consultations

Consultations are required before all treatments to assess suitability.

Consultation Fees:

Skin Consultation – £30 (£15 redeemable)

Hair Consultation – £50 (£25 redeemable)

I Know Treatment I Want – £30 (£15 redeemable)

I Don't Know What I Need – £50 (£25 redeemable)

Medical Assessment – £50 (non-redeemable)

Consultation fees are redeemable only as stated above and expire after 30 days.

If your medical history has changed since your last appointment, you must inform us by submitting a new Intake Form (Medical History).

b. Bespoke Treatment Plans & Quotations

Following your consultation, a personalised treatment plan and quotation may be provided based on your clinical assessment and goals.

Quotations are valid for 30 days from the consultation date unless otherwise stated in writing.

A deposit is required to secure any treatment booking.

Consultation fees remain partially redeemable only if treatment is booked within 30 days of consultation.

After 30 days, a new consultation may be required, and updated pricing may apply.

Quotes are subject to clinical reassessment if medical history or treatment suitability changes.

All other clinic Terms & Conditions continue to apply.

2. Deposits

A deposit is required at the time of booking to secure your appointment.

Deposits are deducted from your total treatment price.

Cancellations & Rescheduling

48+ hours’ notice: deposit fully refundable.

Less than 48 hours’ notice: deposit is non-refundable but may be transferred once at MPower Clinic’s discretion, with a £50 rescheduling fee (maximum twice per treatment, after that deposit if forfeited)

No-show: deposit forfeited.

Late arrivals (15+ minutes): we may be unable to proceed, and the deposit may be forfeited.

3. Arrival to Your Appointment

Please arrive 10 minutes early for paperwork.

Due to safety and medical equipment, no children or under-18s are permitted in the clinic room.

We do not treat individuals under 18.

4. Treatment Suitability

Treatments are subject to clinical assessment.

If you are deemed unsuitable for a procedure, your deposit may be refunded or transferred to a different treatment.

We reserve the right to decline treatment if it is not in the patient’s best clinical interest.

5. Packages, Courses & “Save When You Book Sessions”

Packages are typically sold in blocks of 3 sessions.

Packages are valid for 6 months from purchase unless otherwise stated.

All sessions must be used within this timeframe; unused sessions are non-refundable.

Packages are non-transferable and non-exchangeable.

Finance via Klarna or In-House Payment Plans is available on select packages (see Section 6).

Your practitioner may recommend a treatment frequency to achieve optimal results. Please follow this guidance.

6. Finance & Payment Options

a. Klarna via Stripe

Eligible treatments over £250 may be paid using Klarna at checkout.

Klarna’s own terms, credit checks, and eligibility rules apply.

MPower Clinic does not influence approval decisions.

b. In-House Monthly Payment Plans

For selected packages, MPower Clinic offers a monthly payment option:

First instalment collected at the first treatment appointment.

Remaining instalments collected monthly over an agreed period.

Treatment sessions can only be taken in line with payment progress (e.g., first session after first instalment is paid).

Failure to complete instalments may:

pause further treatments

result in the cancellation of the agreement

restrict future access to payment plans

In-House plans are not credit agreements and do not include financial lending.

Payments must be completed within the agreed timeframe.

7. Subscription Service

Our monthly subscription service (launching Autumn 2026) offers:

discounted treatment prices

exclusive promotions

member-only benefits

Subscriptions will be paid via direct debit.

Full subscription terms will be released prior to launch.

8. Loyalty Scheme

Points can be earned through:

Booking treatments

Engaging with MPower Clinic 

Birthday Promotions

Points are redeemable in values of £25, £50, or £100.

Loyalty points have no cash value and are non-transferable.

9. eGift Cards

Available to purchase online.

Valid for 12 months from purchase.

Include 10% added value (e.g., pay £45, receive £50).

Non-refundable, non-transferable, and cannot be redeemed for cash.

10. Price Match Promise

MPower Clinic offers a price match for like-for-like treatments when:

The same product brand is used

Same treatment area(s)

Treatment is performed by a GMC registered doctor/ GDC registered dentist

Competitor is within 30 miles of any MPower Clinic location

A written quotation is provided

Treatment is in-clinic (not home-based)

The competitor has the same treatment in stock and available

Price match must be requested before booking or at consultation.

Not valid on gift vouchers or promotional offers.

Please refer to the Price Match Guarantee for full details.

MPower Clinic may withdraw the Price Match at any time.

11. Clinic Rights

We reserve the right to:

Refuse treatment

Amend prices

Update policies

Change terms at any time

12. Complaints Procedure

We aim to resolve concerns promptly and professionally.

How to Raise a Complaint

Submit in writing or by email with full details to: info@mpowerclinic.co.uk

Response Timeline

Acknowledged within 3 working days

Investigation completed within 28 days

If more time is needed, you will be updated

If unresolved, details for the appropriate escalation will be provided.

13. Privacy, Data Protection & Subject Access Requests (GDPR)

13.1 Compliance and Data Handling

All patient information, clinical records, and personal details are handled, processed, and stored securely in strict accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

13.2 Medical History Accuracy

To ensure patient safety and clinical efficacy, your medical history will be stored securely within our electronic medical records system. It is a mandatory requirement that your medical history is updated every 12 months, or sooner should any changes to your health, medication, or lifestyle occur.

13.3 Subject Access Requests (SARs)

In accordance with your statutory rights under GDPR, individuals have the right to access and receive a copy of their personal data and supplementary clinical information held by MPower Clinic. This is known as a Subject Access Request (SAR). 

Submission of Requests: A SAR can be made by the individual in writing, via our email info@mpowerclinic.co.uk. A designated third party may also submit a SAR on your behalf, provided valid, verified written authorisation and proof of identity are supplied.

Fees: In line with regulatory guidelines, MPower Clinic will not charge a fee to process or fulfill a standard Subject Access Request.

Timelines: We will respond to and fulfill verified requests without delay and within a maximum of one calendar month from the date of receipt. In exceptional circumstances where a request is highly complex or an individual has submitted multiple or excessive requests, we reserve the right to extend this timeline by a further two months. You will be notified in writing within the initial month if an extension is required.

Information Format and Security: MPower Clinic will conduct a reasonable, thorough search for all requested data across our secure clinical systems. The gathered information will be disclosed to the individual securely and provided in an accessible, concise, clear, and intelligible format.

Exemptions and Refusals: We reserve the right to refuse a request only if a lawful exemption or restriction applies under UK data protection legislation, or if the request is deemed manifestly unfounded or excessive. In such cases, the rationale for refusal will be formally communicated.